Pantrydash.com Refund Policy
At Pantrydash.com, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we are here to assist you. Please read our refund policy carefully to understand your rights and options.
1. Eligibility for Refunds Refunds may be requested for the following reasons:
Incorrect item received.
Damaged or defective item upon arrival.
Missing items in your order.
2. Timeframe for Refund Requests Refund requests must be submitted within 72 hours of receiving your order. Any requests made after this period may not be eligible for a refund.
3. Refund Process To request a refund, please follow these steps:
Contact our customer support team at contact@pantrydash.com or call us at .
Provide your order number, a description of the issue, and any supporting documentation (e.g., photos of the damaged item).
Our team will review your request and respond within 2 business days.
4. Refund Approval Once your request is approved:
Refunds will be issued to your original payment method.
Refund processing times may vary but typically take 5-10 business days to appear in your account.
5. Non-Refundable Items The following items are not eligible for refunds:
Items marked as “Final Sale.”
Perishable goods that have been opened.
Orders reported as missing or damaged beyond the 7-day window.
6. Return of Incorrect or Damaged Items In some cases, we may request that you return the incorrect or damaged item to us. If so:
Pantrydash.com will provide a prepaid shipping label.
Items must be returned within 10 days of receiving the shipping label.
7. Shipping Costs Refunds for shipping costs are only available if the error was on our part (e.g., incorrect or defective items). If you return items for any other reason, shipping costs will not be refunded.
8. Cancellations Orders can be canceled for a full refund within 24 hours of placement, provided the order has not yet been shipped. Once shipped, cancellation is no longer possible, and the refund policy above will apply.
9. Contact Us For further assistance or to initiate a refund request, please reach out to us at:
Email: contact@pantrydash.com
We value your business and are committed to providing a hassle-free shopping experience. Thank you for choosing Pantrydash.com!